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Gift Basket > Frequently Asked Questions

FAQ'S (Frequently Asked Questions)
All About Gifts & Baskets is dedicated to offering quality products and customer service and encourage you to contact us if you should ever have a question or concern about your order. All emails will be answered promptly.
ABOUT OUR GIFTS
ORDERING
PAYMENT
SHIPPING OPTIONS
PRIVACY

Q. Where are you located?
A. Our company is headquartered in Minnesota. However, we have gift centers and several bakeries distributed across the country.
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Q. Do you have a catalog?
A. Unfortunately, we no longer have a print catalog available. Since we now offer thousands of gift items which are constantly changing, it is impractical to keep a catalog up to date. We apologize for any inconvenience.
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OUR GIFTS
Q. Do you offer custom baskets?
A. We offer customization on orders of 20 or more of the same basket. For our corporate customers, we do have numerous ways to incorporate your company logo in a custom gift. If you have a large order and would like pricing on a customized gift, please send us an e-mail with your name, phone number, the type of gift you need, suggested content ideas (if you have any), number of gifts, date needed, etc. A corporate gift specialist will contact you to discuss the options and pricing details.
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Q. How will my gift look when it arrives?
A. The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens his/her package. Most of our gifts are wrapped in a cellophane bag or shrink wrap and finished with a large bow. Each gift also includes your personal message. The gift will arrive in a large shipping box packed with bubble-wrap and/or blank newsprint.

* Please keep in mind that due to demand, it may be necessary for us to occasionally substitute items of equal or greater value than those shown online. We always try to use an item with a similar theme or genre. No refunds will be issued for an item that we had to replace. During the warm summer months, substitutions will be made for meltable chocolates.

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Q. What if I receive something that I am not satisfied with?
A. We guarantee that you will be satisfied with our products. If you are unhappy with an item please email our customer service department. Be sure to include your original order number, name, telephone number, the best time to reach you if necessary and a detailed explanation of the problem. Problems must be reported to us within one week of shipment receipt in order for the guarantee to be valid. One of our customer service representatives will contact you within one business day. We will work with you to rectify the situation.
  • If your order arrives damaged, we will send a replacement or issue a refund for the gift cost. All packing should be kept in case the shipping company needs to inspect the package. Please note: for faster service on damaged items, we may request that you send us a digital photo of the gift/packaging.
  • If there is a problem with an individual component, we will send you a replacement for that component or issue a refund for that component.
  • If your guaranteed air shipment arrives late due to an error with our shipping carrier (UPS or FedEX), you will be credited for 100% of the air shipping charges. Note - refunds will not be given for delays caused by circumstances beyond our control (e.g., weather delays, recipient unavailable, etc.).
  • Orders sent to a wrong or incomplete address are not guaranteed. Please check your address carefully. Additionally, incorrect addresses can delay your package and also result in a possible address correction charge. See incorrect address section below for more details.
  • Items containing food, perishables, personalized gift items and fresh-baked cookie bouquets cannot be returned. Refunds will not be issued for perishable packages returned to us because of an incorrect or incomplete address.
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ORDERING
Q. How do I place an order online?
A. After you have selected an item and viewed the details about the gift, click the radio button for the size and price for the gift you wish to purchase and enter the zip code where it is going. Then just click the "Add To Cart" button. 
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Q. I don't feel comfortable giving my credit card information over the Internet. How can I place an order?
A. We use the latest in security technology to insure your sensitive information is protected. However, you may also place your order toll-free at 1-800-590-1388.
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Q. I have a large order and need to ship to multiple addresses. What is the easiest way to do this?
A. Many of our corporate customers send large orders to multiple addresses, so we have created an EXCEL spreadsheet template that can be downloaded here. Simply fill out the EXCEL order form and e-mail it to us. We will call to get your credit card information and verify the order once it is received. For orders with 5 addresses or less, we recommend that you order online using our shopping cart.
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Q. What happens after I place an order?
A. When your order is placed on the web site, you will see a "Thank You" page, which will have a unique order number on it. This is confirmation that your order has successfully been placed. You will also receive an email confirmation at the address you provided, usually within 15 minutes.
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Q. What if I do not receive an order confirmation via e-mail?
A. You will receive an order confirmation message via e-mail shortly after we receive your order. If you do not receive this message within two hours after placing your order, there might be a delay on the Web due to traffic, or it could be in your junk/spam folder. If you do not receive an email confirmation, please feel free to contact us at 1-800-590-1388 to ensure that your order is being processed. The order confirmation e-mail will also contain your order details. We recommend that you review your order and if you notice an error (such as a transposed address, misspelling, etc.) please e-mail us the correction, your order confirmation number, and your daytime and evening phone numbers to facilitate resolution. We will be happy to change any information as long as your order has not been boxed and shipped.
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Q. How do I find out the status of my order?
A. You will receive a shipment confirmation via e-mail normally within one business day of your package shipping that will contain a tracking link. You can also go to our Order Status page to obtain your tracking number and link to the carrier's website so that you can see exactly where your package is during transit.
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Q. Can I cancel an order?
A. Any orders that are not yet processed can be cancelled. If you must cancel your order please contact us by telephone or e-mail immediately. (1-800-590-1388). Telephoning or e-mailing us will help insure the cancellation of your order and prevent unwanted charges and shipments. If an order is already boxed for shipment or already left our facility, we cannot cancel the order and refunds will not be issued. We will provide a confirmation via e-mail when your order has been cancelled. After hours instructions can be left on our voicemail and we will then email or call you back to confirm your cancellation. All cancelled orders must have written email confirmation from us that the order has been cancelled.
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Q. Why isn't your site working with my browser?
A. Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering. For best results, we recommend using Microsoft Internet Explorer 6 or later.
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PAYMENT
Q. What methods of payment are accepted?
A. We accept a variety of credit cards including American Express, Discover, MasterCard, and Visa. For Visa and Mastercard, the credit card must be issued by a US or Canadian institution in order for us to process and accept your order. We do not accept gift cards (e.g., Visa gift cards), money orders, cash, or personal checks. Corporate customers may apply for Net 30 terms. Please contact us for details.
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Q. When will my credit card be charged?
A. Since we utilize real-time credit card processing, we will obtain an authorization on your credit card to obligate funds at the time your order is placed. However, your credit card will not actually be charged until the order has shipped.
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Q. Why do I get an Address Verification (AVS) error when trying to order using my credit card?
A. For everyones protection, make sure that the billing address you provide matches the address on your credit card statement. Double-check and be sure that you are using the correct billing address. Corporate cards sometimes get sent directly to the cardholder so their home address may be required. If you have recently moved, your credit card company may not have updated your information yet. If you have moved or continue to get an AVS error, we recommend that you call the toll-free number on the back of your credit card. The credit card issuer should be able to help you with the AVS error.
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Q. What was the total charged to my credit card?
A. When you place your order online, you are presented with the price of the merchandise, the shipping charge, Minnesota sales tax (if applicable) and any discounts during checkout. You will only be charged sales tax if your order is being delivered to Minnesota. This total charge should also be shown on your confirmation and shipment e-mails that you received after placing your order.
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Q. Do you offer corporate discounts?
A. We offer discounts of 5% on orders totaling over $1000, and 10% on orders totaling over $3000, and 15% on orders over $5000. If you have a large order, we recommend that you use our EXCEL corporate order form spreadsheet to input the required information and expedite the process. Note - discounts and totals do not include shipping.
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Q. Can you invoice me?
A. We require individuals to use a credit card to make a purchase. If you are ordering for a company, we can set up a corporate account and extend credit once you have filled out a corporate account application (subject to approval). It usually takes a few weeks to review the application. Please email us to request a copy of the application.
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Q. Is it safe to use my credit card online?
A. Yes. We never send personal information, such as your credit card number, over the network in a way that is readable to anyone else, and we do not store credit card numbers. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice an unbroken key or lock icon at the bottom of the browser window.
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Shipping Options
Q. Do you offer same day delivery?
A.No. We do not hand-deliver our gifts so the earliest that your recipient could possibly receive their gift is the following business day (if air shipping is available for that gift and if you utilize the overnight air shipping option before the daily cutoff time for the item). If you want to know exactly when a gift will arrive, simply use the "View Shipping Costs & Times?" link for the gift in question. We are not a wire service or a franchise and will not refer you to other gift shops or cookie companies because we cannot ensure the quality of the service and products you will receive.
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Q. Do you ship to Canada, Hawaii or anywhere outside the U.S.?
A.No. We only ship to the 48 contiguous states.
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Q. Do you ship to hospital patients?
A.No. We recommend that you ship the package to the patient's home or to a family member or friend that can take it to the hospital. THIS IS FOR YOUR PROTECTION. Our carriers must deliver to the hospital dock and then the internal hospital staff must get the gift to the patient. In the past, we found that nearly 50% of the time the internal hospital delivery department either lost the package or left the package sitting for extended periods of time which meant they didn't get it delivered to the patient before they checked out. Since we have no control over internal hospital delivery, our customers were often having to pay for reshipment and arguing with hospitals about lost packages. Sorry, no refunds will be given if you choose to ship to a patient and he/she checks out or cannot be located.
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Q. Can you deliver to a PO or APO Box?
No, sorry, we ship via FedEx and UPS, and they cannot deliver to a PO or APO Box.
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Q. What are the shipping options?
A. Options and shipping pricing are shown on each item page under the "Ship Costs/Times" tab, and again at checkout. For most gifts, you may choose ground shipping which takes 2 to 7 business days depending on destination and gift selection, 2 Business Day air shipping, or overnight air shipping which arrives the next business day. Our more perishable items can only be shipped via air (i.e., cheesecakes, fruit, etc.).
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Q. What is a Business Day?
A. A business day is Monday thru Friday with the exclusion of any holidays. Saturday, Sunday and any National holidays ARE NOT business days.
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Q. When does my order need to be placed to ship on the same day?
A. We ship gifts from several locations, and each one has a different cut off time. Please use the "Ship Costs & Times" tab on each product to see detailed information on cut off time.
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Q. Do you deliver on Weekends or Holidays?
A. We cannot deliver on Saturdays, Sundays, or national holidays.
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Q. How much will shipping cost?
A. Ground shipping is the most economical way to ship your gift. The shipping cost is not included in the gift price, and varies based on the item. Ground shipping prices are calculated PER GIFT. Exact shipping costs for an item can be seen using the "Ship Costs/Times" tab, and again during checkout. Expedited overnight air or 2nd day air are also available on most of our gifts.
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Q. What carriers do you use?
A. At our discretion, we ship via UPS, FedEx, or USPS.
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Q. Why is air shipping so expensive?
A. Shipping charges are based upon the size of the shipping box (not the weight) and the speed at which it is delivered, one or two-day air. Our gift baskets tend to be rather large which means the air shipping is much more expensive. The rates we charge are based on the actual air shipping rates that our carriers charge. We do not attempt to make money from the shipping charge.
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Q. If I order more than one item, is there a discount on shipping?
A. No. Our shipping charges are per gift because we normally can not fit more than one basket in a shipping box. Gifts going to separate addresses are obviously shipped in separate boxes which also means that shipping charges are per gift. The one exception is if you order a large quantity one of our smaller gifts (like a cookie box) and they are all going to the same address. If this is the case, send us an e-mail with the gift name, quantity you plan to order, date item is needed and the zip code of the recipient. One of our customer service representatives will provide you a custom shipping quote.
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Q. When will my recipient receive their gift?
A. Each of our gifts is stocked and shipped from a particular gift center or bakery. We will tell you at the time of checkout when to expect delivery, and you can also use the "Ship Costs/Times" tab on the item to see this information before purchasing. Shipments and deliveries can only be made on business days (non-holidays Monday-Friday).
Note: during our peak December holiday season, there may be up to a one week processing time on some gift items. Please order early.
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Q. Can I specify a future delivery date?
A. We allow you to specify a delayed delivery date on our checkout order form so you can place orders in advance. Our carriers ONLY deliver on business days. Note that we always recommend you pick a delivery date that is 1 or 2 days in advance of the event, to allow for unforeseen delays in transit, like weather delays.
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Q. Are the delivery dates guaranteed?
A. Ground shipment delivery dates are not guaranteed. 2nd day air shipments are guaranteed to arrive within 2 business days of the ship date. Next day air shipments are guaranteed to arrive by the next business day afternoon. If an air shipment is late, we will issue a credit for the shipping cost.

* NOTE: We cannot guarantee delivery dates for circumstances beyond our control (e.g., unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) NO refunds will be issued under these circumstances.

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Q. What will happen if I give a incorrect shipping address for my recipient?
A. PLEASE be certain of your address before ordering! We pass along the FedEx or UPS fee of $14 for the correction, which will appear on your credit card statement as a separate charge. Unfortunately, the gift will probably not get to the destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable - the carriers will charge a $14 fee for a missing apt/suite number as well.
If a gift is returned to us because of an address problem, we will reship the gift to you or a corrected recipient address. You will be charged for the additional shipping fees. If a gift cannot be delivered and is returned to us, it may also be subject to a return shipping and/or restocking fee. Note that we cannot give refunds on perishable items that are returned.  If we are able to accept a return on the item and free or discounted shipping was given at the time of purchase, the normal freight cost will be deducted from the refund amount.
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Q. Does Fed Ex or UPS require a signature for delivery?
A. Gifts that are sent to businesses require a signature, as do any gifts including alcohol. Gifts being shipped to residential addresses are normally delivered with no signature required. At the driver's discretion, he/she will either leave the package in a safe place at the home or leave notice of the delivery attempt with contact information if he/she feels that it is not safe to leave the package (they may also return the next business day). We assume no responsibility for the packages that are left, although problems are almost unheard of. We may, at our option, require a signature for deliveries going to major metropolitan residential addresses or other areas where we feel it would be safer to obtain a signature to prove delivery.
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PRIVACY
Q. Will you share my personal information with other companies?
A. Protecting your privacy is important to us. We hope the following statement will help you understand how All About Gifts & Gift Baskets collects, uses and safeguards the personal information you provide to us on our site.

All About Gifts & Baskets may disclose personal information of a user only if required to comply with the law or legal process. All About Gifts & Baskets may share your postal mailing address for periodic mailings from other reputable companies. If you would rather not receive such offers, just call or write to let us know.

When you buy a gift from us, you will have the option to be placed on our e-mailing list. If you choose to be on our e-mailing list, we may send you periodic emails detailing special offers. We do not share your personal information with anyone outside the company, except where noted above. If you would like to be removed from our e-mailing list, simply follow the instructions that are included with each email.

Protecting Information Online
Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. This information is kept in a protected directory accessible only by the employees that process online orders. Credit card information is not stored on our servers.
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