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All About Gifts & Baskets Shipping Policy

 

All About Gifts & Baskets is dedicated to offering quality products and customer service and encourage you to contact us if you should ever have a question or concern about the shipping process or your order. All emails will be answered promptly.

We've compiled some of your most common shipping questions here for your convenience.


Q. How will my gift look when it arrives?
A. The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens his/her package. Most of our gifts are wrapped in a cellophane bag or shrink wrap and finished with a large bow. Each gift also includes your personal message. The gift will arrive in a large shipping box packed with bubble-wrap and/or blank newsprint.

* Please keep in mind that due to demand, it may be necessary for us to occasionally substitute items of equal or greater value than those shown online. We always try to use an item with a similar theme or genre. No refunds will be issued for an item that we had to replace. During the warm summer months, substitutions will be made for meltable chocolates.

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Q. Do you offer same day delivery?
A. No. We do not hand-deliver our gifts so the earliest that your recipient could possibly receive their gift is the following business day (if air shipping is available for that gift and if you utilize the overnight air shipping option before the daily cutoff time for the item). If you want to know exactly when a gift will arrive, simply use the "View Shipping Costs & Times?" link for the gift in question. We are not a wire service or a franchise and will not refer you to other gift shops or cookie companies because we cannot ensure the quality of the service and products you will receive.
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Q. Do you ship to Canada, Hawaii or anywhere outside the U.S.?
A.No. We only ship to the 48 contiguous states.
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Q. Do you ship to hospital patients?
A.No. We recommend that you ship the package to the patient's home or to a family member or friend that can take it to the hospital. THIS IS FOR YOUR PROTECTION. Our carriers must deliver to the hospital dock and then the internal hospital staff must get the gift to the patient. In the past, we found that nearly 50% of the time the internal hospital delivery department either lost the package or left the package sitting for extended periods of time which meant they didn't get it delivered to the patient before they checked out. Since we have no control over internal hospital delivery, our customers were often having to pay for reshipment and arguing with hospitals about lost packages. Sorry, no refunds will be given if you choose to ship to a patient and he/she checks out or cannot be located.
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Q. Can you deliver to a PO or APO Box?
No, sorry, we ship via FedEx and UPS, and they cannot deliver to a PO or APO Box.
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Q. What are the shipping options?
A. Options and shipping pricing are shown on each item page under the "Ship Costs/Times" tab, and again at checkout. For most gifts, you may choose ground shipping which takes 2 to 7 business days depending on destination and gift selection, 2 Business Day air shipping, or overnight air shipping which arrives the next business day. Our more perishable items can only be shipped via air (i.e., cheesecakes, fruit, etc.).
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Q. What is a business day?
A. A business day is Monday thru Friday with the exclusion of any holidays. Saturday, Sunday and any National holidays ARE NOT business days.
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Q. When does my order need to be placed to ship on the same day?
A. We ship gifts from several locations, and each one has a different cut off time. Please use the "Ship Costs & Times" tab on each product to see detailed information on cut off time.
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Q. Do you deliver on weekends or holidays?
A. We cannot deliver on Saturdays, Sundays, or national holidays.
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Q. How much will shipping cost?
A. Ground shipping is the most economical way to ship your gift. The shipping cost is not included in the gift price, and varies based on the item. Ground shipping prices are calculated PER GIFT. Exact shipping costs for an item can be seen using the "Ship Costs/Times" tab, and again during checkout. Expedited overnight air or 2nd day air are also available on most of our gifts.
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Q. What carriers do you use?
A. At our discretion, we ship via UPS, FedEx, or USPS.
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Q. Why is air shipping so expensive?
A. Shipping charges are based upon the size of the shipping box (not the weight) and the speed at which it is delivered, one or two-day air. Our gift baskets tend to be rather large which means the air shipping is much more expensive. The rates we charge are based on the actual air shipping rates that our carriers charge. We do not attempt to make money from the shipping charge.
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Q. If I order more than one item, is there a discount on shipping?
A. No. Our shipping charges are per gift because we normally can not fit more than one basket in a shipping box. Gifts going to separate addresses are obviously shipped in separate boxes which also means that shipping charges are per gift. The one exception is if you order a large quantity one of our smaller gifts (like a cookie box) and they are all going to the same address. If this is the case, send us an e-mail with the gift name, quantity you plan to order, date item is needed and the zip code of the recipient. One of our customer service representatives will provide you a custom shipping quote.
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Q. When will my recipient receive their gift?
A. Each of our gifts is stocked and shipped from a particular gift center or bakery. We will tell you at the time of checkout when to expect delivery, and you can also use the "Ship Costs/Times" tab on the item to see this information before purchasing. Shipments and deliveries can only be made on business days (non-holidays Monday-Friday).
Note: during our peak December holiday season, there may be up to a one week processing time on some gift items. Please order early.
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Q. Can I specify a future delivery date?
A. We allow you to specify a delayed delivery date on our checkout order form so you can place orders in advance. Our carriers ONLY deliver on business days. Note that we always recommend you pick a delivery date that is 1 or 2 days in advance of the event, to allow for unforeseen delays in transit, like weather delays.
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Q. Are the delivery dates guaranteed?
A. Ground shipment delivery dates are not guaranteed. 2nd day air shipments are guaranteed to arrive within 2 business days of the ship date. Next day air shipments are guaranteed to arrive by the next business day afternoon. If an air shipment is late, we will issue a credit for the shipping cost.

* NOTE: We cannot guarantee delivery dates for circumstances beyond our control (e.g., unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) NO refunds will be issued under these circumstances.

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Q. What will happen if I give a incorrect shipping address for my recipient?
A. PLEASE be certain of your address before ordering! We pass along the FedEx or UPS fee of up to $25 for the correction, which will appear on your credit card statement as a separate charge. Unfortunately, the gift will probably not get to the destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable - the carriers will charge up to a $25 fee for a missing apt/suite number as well.
If a gift is returned to us because of an address problem, we will reship the gift to you or a corrected recipient address. You will be charged for the additional shipping fees. If a gift cannot be delivered and is returned to us, it may also be subject to a return shipping and/or restocking fee. Note that we cannot give refunds on perishable items that are returned.  If we are able to accept a return on the item and free or discounted shipping was given at the time of purchase, the normal freight cost will be deducted from the refund amount.
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Q. Does Fed Ex or UPS require a signature for delivery?
A. Gifts that are sent to businesses require a signature, as do any gifts including alcohol. Gifts being shipped to residential addresses are normally delivered with no signature required. At the driver's discretion, he/she will either leave the package in a safe place at the home or leave notice of the delivery attempt with contact information if he/she feels that it is not safe to leave the package (they may also return the next business day). We assume no responsibility for the packages that are left, although problems are almost unheard of. We may, at our option, require a signature for deliveries going to major metropolitan residential addresses or other areas where we feel it would be safer to obtain a signature to prove delivery.
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Q. Do you have restocking fees?
A. For items that are returnable (e.g., non-personalized baby shower favors) we do not charge a restocking fee. Personalized (e.g., personalized favors) and perishable (i.e., food gift baskets, cookies, etc.) cannot be returned.
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